INDEPENDENT CONSULTING FOR TECHNOLOGY BUSINESSES
Stronger customer relationships.
Clearer paths to growth.
I help growing technology businesses connect commercial priorities, customer needs, and practical execution, so their teams can operate with greater clarity and confidence.
WHEN GROWTH EXPOSES THE GAPS
Building structure for stronger customer relationships.
As companies scale, customer expectations can rise faster than the teams and processes built to serve them.Ownership becomes unclear. Handoffs create friction. Capable people spend too much time solving the same problems.My work is about closing those gaps with useful structure, stronger relationships, and practical changes teams can sustain.
WHERE I CREATE VALUE
Practical support where customers, teams, and growth intersect.
Engagements are tailored to your business challenge, not forced into a fixed playbook.
01 / CUSTOMER RELATIONSHIPS
Customer Success & Strategic Account ManagementClarify roles, improve account coverage and engagement rhythms, and create repeatable practices for planning, escalation, risk identification, and long-term relationships.
02 / TEAM CAPABILITY
Onboarding, Enablement & Team ReadinessBuild effective customer and employee onboarding, role-specific learning paths, and practical ways for teams to move from reactive to proactive engagement.
03 / COMMERCIAL GROWTH
Business Development & Market ExpansionShape value propositions, uncover opportunities, connect technical solutions with real customer needs, and build credible partner and customer relationships.
04 / ALIGNMENT & RECOVERY
Cross-Functional Alignment & Customer RecoveryFind the sources of friction across Sales, Delivery, Product, and Customer teams; improve handoffs and navigate complex or strained accounts.
EXPERIENCE
Commercial perspective. Technical understanding. Hands-on leadership.
More than 16 years of experience across customer success, business development, and technology solutions.
| Miovision |
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| Helped develop Customer Success playbooks, a structured 12-week onboarding approach, cross-team collaboration, and strategies to rebuild a challenging customer relationship. |
| TELUS |
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| Built a Smart Buildings opportunity pipeline of approximately $30 million by connecting emerging technology use cases with customer operating needs. |
| Axis Communications |
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| Supported Network Audio adoption in Canada through education, partners, and consultative business development; reached 102% of sales plan in the final year. |
HOW WE WORK TOGETHER
Listen first. Build what works.
Leave the team stronger.
Assess
Understand the challenge, listen to different perspectives, and identify the issues beneath the symptoms.
Design
Shape practical roles, processes, customer journeys, and priorities together with the people doing the work.
Enable
Support implementation, coach teams, test in real conditions, and refine so the improvement lasts.
START A CONVERSATION
Have a customer, team, or growth challenge worth solving?
Whether you're building a customer-facing function or navigating an important transition, I'd welcome an introductory conversation.
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